DELIVERY INFORMATION
We are seeking to deliver a normal service to you during the Covid-19 pandemic.
​
We are committed to ensuring we deliver your orders. Royal Mail are keeping the mail moving – delivering letters and parcels across the UK, and to most other countries during this difficult time. This means that we can continue to provide our fantastic service to you, even if you are unable to leave your homes.
Throughout this crisis, we will continue to deliver the most comprehensive service we can to all our customers. However, as cases of coronavirus increase across the world we, along with other organisations, are experiencing problems delivering to customers in a few countries. If your country is affected, please rest assured that your package is safely stored here in Scotland and will be shipped to you just as soon as mail deliveries resume in your country.
We apologise for this inconvenience and would like to remind you that your certificate and welcome letter can be downloaded immediately by logging into your account.
​
My country is not listed! What should I do?
Please email us and we will add your country whenever possible. Do not simply select a different country for your order, and then email us, as your order will likely be sent to the address you provided with the order.
We cannot ship to APO/FPO addresses. These are not international addresses.
​
In a Rush? Download a Copy
You will always be able to download a copy of your Certificate of Sale and welcome letter from your account, available shortly after your order is processed.
​
Shipping by Royal Mail
1st Class UK Delivery: Royal Mail aim to deliver next day, but may often be slower than this. Please allow up to 5 working days.
Guaranteed Special Delivery: Guaranteed by Royal Mail next working day delivery (Monday to Friday) for documents and goods to most UK destinations. This is delivery the next working day after it is shipped (it will normally be shipped next day unless you order Friday or Saturday) not after you order. Please note that the guarantee to deliver your package next day is made by Royal Mail, who deliver it, not by us. Should your Guaranteed Special Delivery take longer to arrive, Scotland Titles cannot accept responsibility for the late arrival of your order.
We aim to get your physical document pack to the post office within 48 hours of receipt of your order – usually less if you have not ordered at the weekend or on a public holiday (Documents ordered after 8.00am Friday will not be posted before Monday as we do not work at the weekends). You are also able to download an electronic copy of your Certificate from your account in addition to the full set of documents in the mail. Once we have posted your documents we are unable to influence how quickly your package is delivered. Please order in good time to avoid disappointment.
Delivery to Europe is expected within 7 – 10 working days, and to the Rest of World within 10 – 14 working days.
Tracked Shipping
We offer several Royal Mail tracked services for delivery worldwide. When you order we will supply you with a tracking code, which you can check on the Royal Mail website.
​
How to Track your Delivery?
Track your item lets you check the latest delivery information of any trackable items you’ve sent, or that have been sent to you.
If you’ve used Signed For Royal Mail (which is not a tracked service) you can still use Track your item to confirm whether it has been delivered. And if so, see a copy of the signature we obtained.
You can use Track your item with:
Royal Mail Guaranteed Special Delivery
Royal Mail Tracked
International Tracking and Signature services
Signed For Royal Mail (not fully tracked)
​
How do I use it?
To use Track your item, just enter your 13 character reference number and follow the instructions.
Please note that the Royal Mail website will have the most up to date information on your item.